TERMS AND CONDITIONS

1. YOUR CONTRACT WITH THE HIRE COMPANY

Aylesford Motorhome Hire (or the Company) offers motorhomes for hire strictly in accordance with the following terms and conditions. By taking the vehicle the hirer (or the Client) declares to have read, understood and agreed to this document in its entirety. The hirer is therefore legally deemed to have agreed, understood and accepted all of these terms and conditions and agrees to abide by them.

Please read this agreement carefully.
 

2. General

All quotations are made and bookings accepted subject to the following terms and conditions and no addition to, or variation of, such terms and conditions shall be binding unless agreed by Aylesford Motorhome Hire in writing. 
 

The placing of any booking with the Company shall constitute unqualified acceptance of such terms and conditions. These terms and conditions shall apply to all quotations and bookings. 
 

In the event of conflict between these terms and conditions and any other terms and conditions (of the Client or otherwise), the former shall prevail unless expressly otherwise agreed by the Company in writing.

 

The Client acknowledges that any contract or agreement entered into by the Company with any other body corporate or firm or individual whatsoever for the provision by it or them of facilities or services in connection with the Company’s services shall be entered into by the Company as agent for the Client.

3. Price

The company reserves the right to do the following:

Amend any accidental error or omission in a quotation.
Amend any quotation in order to reflect a change in circumstances beyond the reasonable control of the company.
Vary its schedule of charges from time to time.
Amend its prices in accordance with any changes to the rate of VAT.
 

4. Booking Confirmation

An initial deposit is required to confirm the booking, which is non-refundable. A binding contract for the hire will come into existence when Aylesford Motorhome Hire issues your booking acceptance. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Any documentation you are requested to provide by Aylesford Motorhome Hire must be received prior to the start of your hire. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of your initial deposit and/or any further monies paid.


 

5a. Cancellation

All cancellations must be notified in writing to Aylesford Motorhome Hire, but please call us immediately to inform us as this will improve the chances of rehiring the motorhome.  

Aylesford Motorhome Hire reserves the right to cancel a hire if, at the commencement of hire the driver’s licences are invalid, not according to the conditions set out above or if the required documentation is not provided upon request. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.


 

5b. Cancellation Charges

More than 6 weeks before collection – Initial deposit is non-refundable.
Between 6-2 weeks before collection – 50% of total hire charge is non-refundable.
2 weeks & under before collection – 100% of total hire charge is non-refundable.

The above charges apply to all hires and no exceptions can be made for any circumstance. Aylesford Motorhome Hire strongly advises any hirer to obtain relevant insurance at the time of booking, so that any changes of personal circumstance will be covered with an insurer.


 

6a. Collection Time

Unless otherwise agreed with Aylesford Motorhome Hire in writing, the motorhome will be available on the day of collection at our Aylesford depot; collection time is 2pm unless agreed in advance, AMH may charge for early collection. Hirers who are excessively late of their pick up time (2 hours +) without any prior communication may risk having their booking cancelled, as they will be viewed as no shows. There will be no refund provided in this circumstance. It is the responsibility of the hirer to allow for a time period of 1 hour upon collection of the vehicle for the necessary documents and safety checks to be carried out. No hire will be permissible to commence until the aforementioned checks have taken place, therefore the hirer must allow for this time within their travel plans.


 

6b. Collection Suitability
 

Age

Drivers must be over the age of 25 and under the age of 75. Exceptions may be agreed, in advance and in writing by Aylesford Motorhome Hire prior to your collection date.


 

Driving License

Drivers must have held a domestic driving license for at least 3 years. Any driver who has 5 points or more on their license must let Aylesford Motorhome Hire know at the time of booking.

Drivers must ensure they have the appropriate eligibility to drive their hire vehicle.


 

Insurance Deposit

The hirer must make a refundable £1000 excess/damage deposit at the time of collection. This must be taken from a card, cash deposits will not be allowed. The hirer must be able to make this payment at the time of collection, no hires will commence until this payment has been made. The excess deposit is fully refundable upon the return of the motorhome without any damage. Aylesford Motorhome Hire are not liable for any changes the insurer can make to the insurance excess amount for hirers who do not meet the criteria for hire but have been premised to hire a motorhome.


 

Proof of Identity

The hirer must be able to provide the following:

Driving license & a valid DVLA licence check code or the means for such checks to be carried out by AMH prior to hire commencement.
Passport (alternative photo identification can be allowed if agreed in advance with Aylesford Motorhome Hire),
2 Utility bills or Statements no older than 90 days (Bank Statements, utility bills etc. will be allowed but mobile phone bills are not permissible).


 

Hire Criteria

Unless stated by the hirer at the time of booking, Aylesford Motorhome Hire will assume that the hirer fits into these conditions. Aylesford Motorhome Hire has the right to refuse to hand over a motorhome to any person who does not meet their criteria at the time of collection. In circumstances whereby the hirer(s) have not made Aylesford Motorhome Hire aware that they do not meet the hire criteria and there are no alternative suitable drivers, then the hirer will be subject to the cancellation charges detailed in 5b.


 

Aylesford Motorhome Hire also reserves the right to refuse to hand over the vehicle to any hirer that they are of the reasonable opinion is not suitable to take charge of the motorhome. If the hirer meets the criteria for hire but Aylesford Motorhome Hire deems them unsuitable, then the hire charges paid will be refunded in full. In this circumstance Aylesford Motorhome Hire has no further liability.


 

No one other than the driver(s) named in the insurance proposal form may drive the hired vehicle. 


 

7. Return Time

Unless otherwise agreed with Aylesford Motorhome Hire in writing, the motorhome must be returned by 11.00am on the agreed return date. AMH may charge for pre agreed late return.

 

Without prior consent, late return of the vehicle will incur the following minimum charges –

 

Same day pre-4pm

Late Return fee of £75

 

Same day post-4pm/Next day pre-4pm

1 Day Charge + 50%.

 

Two Days Late etc.

2 Day charge + 150%.

 

If the late return makes us the Company liable for extra costs (e.g. compensation for the next hirer), we reserve the right to pass these costs on to you, in addition to the above charges.


 

There are no refunds for the early return of the motorhome.


 

8a. Events beyond Aylesford Motorhome Hire Control

Unfortunately, events beyond the Company’s control occasionally affect bookings. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which the Company could not, even with all due care, foresee or avoid.  


 

8b. Availability

In the unfortunate circumstance that events beyond Aylesford Motorhome Hires control mean that a motorhome is not available as agreed, Aylesford Motorhome Hire will, where possible, offer you an alternative motorhome (as detailed below in 8c), a rearrangement of dates, or will provide a full refund of all monies you have paid for your booking. The liability of Aylesford Motorhome Hire will be limited to the return of any monies paid for the hire of the vehicle only. Aylesford Motorhome Hire strongly advises that the relevant insurance is taken out at the time of booking to cover any lost pre-booked travel or campsite costs in the circumstance a booking is cancelled beyond the hirer’s control.


 

8c. Replacement vehicles

If your chosen motorhome is not available, Aylesford Motorhome Hire reserves the right to offer you another vehicle in its place. This may be of similar size to the vehicle requested or larger, and will be similarly equipped. In this event, the hirer is not liable for higher rental charges. If a larger vehicle is offered, Aylesford Motorhome Hire is not liable for additional expenses e.g. higher ferry charges or road tolls. A full refund will only be provided if there is no suitable replacement vehicle available at the time of hire.


 

9. Your Responsibilities

You must look after the vehicle and the keys to the vehicle.  You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. 
You must always protect the vehicle against bad weather which can cause damage.
You must make sure that you use the correct fuel.
You must not tamper with the mechanics of the vehicle at any time. 
You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches.
You must not sell, rent or dispose of the vehicle or any of its parts.  You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without the permission of Aylesford Motorhome Hire.
You must notify Aylesford Motorhome Hire as soon as you become aware of a fault in the vehicle.
You must bring the vehicle back to the place agreed, at the time agreed and remain responsible for the vehicle until this time. The Company operator must see the vehicle to check that it is in good condition. 
The vehicle must be returned clean inside, if the vehicle is not returned in a suitable condition the hirer is liable to charges as detailed in section 11.
You must empty the toilet cassette.
You must bring the vehicle back with the same fuel level as it was collected.
Before handing back the vehicle, you must check that you have not left any personal belongings in the vehicle. 


 

10. Conditions for Using the Vehicle

The vehicle must only be driven by the hirer and/or any other driver named on the rental agreement. Anyone driving the vehicle must meet the full criteria detailed in section 6b, unless prior-agreed with Aylesford Motorhome Hire. The hirer or any other authorised driver will:

Not use the vehicle for hire or reward.
Not use the vehicle for any illegal purpose.
Not use the vehicle for racing, pace keeping, testing the vehicle’s reliability and speed or teaching someone to drive.
Not use the vehicle while under the influence of alcohol or drugs.
Not allow smoking in the vehicle under any circumstance (Including vaping).
Not use the vehicle to travel to unauthorised festivals or sports events.
Not allow animals into the motorhome without prior consent. (AMH may charge for agreed animal passengers)
Not drive the vehicle outside England, Scotland and Wales, unless we have given you written permission and appropriate insurance & breakdown cover has been arranged which AMH may charge additional for.
Not use the vehicle to propel or tow any other motorhome or trailer.
Not overload the vehicle.
Not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded.
Ensure that when the vehicle is in motion, passengers are seated in the designated seats wearing the seat belt provided or necessary child restraints. 
Ensure when the vehicle is in motion that the gas is turned off and any items not bolted down are made secure.
Be responsible to Aylesford Motorhome Hire for the cost of making good any damage to the vehicle caused by improper use.
Understand that he/she is responsible for any fines (including parking and speeding fines), which may be incurred during the hire period, even if these become apparent after the hire period.
Understand that no claim by the hirer for loss or damage to personal belongings or effects of the hirer or any person or persons will be considered. The hirer will indemnify Aylesford Motorhome Hire from any liability.
Understand that any damage to the interior of the vehicle, living or cooking equipment will be charged to the hirer in all cases.   
Understand that Aylesford Motorhome Hire reserve the right to use a GPS tracker system fitted to the vehicle to identify the location of the motorhome at any given time.


 

11. Charges

Charges are based on Aylesford Motorhome Hire tariffs at the time of booking. You will be charged for:

The rental and any other charges agreed upon at the time of booking.
A charge for any loss or damage to the motorhome or its contents up to £1000 (including accidental damage/loss) .
If the motorhome is not returned in the condition it was collected in terms of cleanliness a £150 valeting fee may be charged to the hirer. If the returned condition of the vehicle will delay another customers hire, Aylesford Motorhome Hire reserves the right to pass on any compensation costs to the hirer.
If the toilet cassette has not been emptied there is a £75 charge.
Hirers whom allow animals into the vehicle without prior consent will be penalised £200 plus a valeting fee if required and charged for any damage caused.   
Ignoring the no smoking / no vaping policy will incur a penalty of £250, a valeting fee of £150 and the hirer will be charged for any items that have been damaged by the smell of smoke.
If the fuel has not been replaced to the level that the motorhome was originally supplied, there is a charge based on the cost of fuel plus a fee of £20.
The Hirer is responsible for All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Aylesford Motorhome Hire deal with or act as intermediaries in these matters.
Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while the Operator cannot rent out the vehicle, if and when Aylesford Motorhome Hire demands this payment.
A deposit of £1000 is payable against any loss, damage to the motorhome (externally or internally), and/or its contents, costs or insurance claims as described in these terms and conditions. The deposit must be paid by credit or debit card prior to the start of the hire.  You accept that Aylesford Motorhome Hire is entitled to charge any credit or debit card used by you during the hire transaction for payment of the deposit or any other outstanding charges as per the terms and conditions of hire. 


 

12. Hire Insurance

The motorhome is insured for the period of the hire only. A late return of the vehicle would incur a traffic offence under the road traffic act. Fully Comprehensive insurance is included within the hire charge. The £1000 excess payable by the hirer is applied to all vehicles. We reserve the right to obtain a pre-approval of any amount up to the insurance excess against the drivers’ or hirers’ credit or debit card. 


 

13. Personal Insurance

Hirers are strongly advised to take out personal travel insurance to cover against termination of hire due to the unlikely event of a breakdown or accident. No claims by the hirer will be considered in respect of any loss or damage to personal belongings or effects of the hirer or any person or persons. Aylesford Motorhome Hire will not be responsible for hotel costs, losses or any other expenses subsequent to a breakdown or accident.

Likewise, AMH will not be responsible for any costs, loses or other expenses due to any form of holiday cancellation, termination or restriction beyond their control (such as Government and travel restrictions).


 

14. Accidents

No responsibility can be accepted by Aylesford Motorhome Hire for any loss or damage or expense, which occurs as a result of any accident. In the event of an accident the hirer must:

 

Make the vehicle secure.
Get the names and contact details of everyone involved, including witnesses.
Compile details of the accident, including photos of any damaged parts to the hire vehicle and any other vehicles involved.

Contact the Police or other emergency services as appropriate.
Contact Aylesford Motorhome Hire and provide full details of the accident and any damage.

Provide any information relating to the incident as required either during or after the hire period


 

15. Breakdowns

No responsibility can be accepted by Aylesford Motorhome Hire for any loss or damage or expense, which occurs as a result of any defect or breakdown. Aylesford Motorhome Hire will not be responsible for hotel costs or any other expenses subsequent to a breakdown. The hirer will indemnify Aylesford Motorhome Hire from any liability. If you do breakdown you should take the following steps –

Contact the breakdown service using the number provided, quoting the registration of the vehicle.
Contact Aylesford Motorhome Hire and provide details of the breakdown.
If the vehicle is taken to a mechanic, Aylesford Motorhome Hire must be contacted PRIOR to any work being undertaken on the vehicle.

In the unlikely event that the Client needs to pay for work to be undertaken, Aylesford Motorhome Hire must be provided with a detailed receipt before the Client can be reimbursed.


 

16. Ending the Agreement

If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if you do not meet any of the conditions of this agreement.

If you are a company, we will end this agreement straight away if –

You go into liquidation.
You call a meeting of creditors.
We find out your goods have been taken away from you until you pay off your debts.
You do not meet any of the conditions of this agreement.

If we end the agreement it will not affect our right to receive any money we are owed under the conditions of this agreement.

If you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.


 

17. Governing Law

This agreement is governed by the laws of England and Wales. Any dispute may be settled in the courts of that country. 


Aylesford Motorhome Hire reserves the right to alter or add to these terms and conditions.

Please note you will be required to sign these booking terms at the time of completing your booking.

 

                                    

Why use us?

Customer service and satisfaction are top of our agenda. If there is anything we can help you with, we will do our very best to help and accommodate your needs.

Please contact us on 01622 715313 or 07432 594980.

© 2018 by Aylesford Motorhome Hire. 

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